The general terms and conditions of the cookwithcards.com online store (hereinafter referred to as TAC) are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).
The online store cookwithcards.com (hereinafter the store) is managed by the company FINE, Publishing, Ltd., Majaronova ulica 12, 1000 Ljubljana, Slovenia, registration number: 9310452000, tax number: SI63607077 (the company is not liable for VAT), which is also a provider of e-business services (hereinafter the provider or cookwithcards.com).
The general terms and conditions determine the operation of the online store cookwithcards.com, the rights and obligations of the user and the store, and regulate the business relationship between cookwithcards.com and customers.
The customer is bound by the general conditions valid at the time of purchase (completion of the online order). Upon completion of the order, the user is each time specifically reminded of the general terms and conditions and confirms his familiarity with them by completing the order.
The moment the customer completes the order, a subscription contract is concluded electronically between the provider and the customer. The condition for the conclusion of the order is confirmation of the TAC and agreement with them.
Company information:
FINE, Publishing, Ltd.,
Majaronova ulica 12, 1000 Ljubljana, Slovenia
e-mail: info@cookwithcards.com
registration number: 9310452000
tax number: SI63607077 (the company is not liable for VAT)
Protection of personal data
cookwithcards.com undertakes to permanently protect all personal data of the user in accordance with Regulation (EU) 2016/679 of the European Parliament and of the European Council of April 27, 2016 and ZVOP-1.
All detailed information on the processing of personal data can be found on the Privacy Policy page. The user must be aware that he is obliged to provide the provider with his personal data in a correct and true form, and he is also obliged to inform the provider of any change in his data. By accepting these terms and conditions, the user confirms that the personal data he has provided is correct.
Purchase process
The customer selects items and adds them to the cart. Before proceeding to the checkout, he checks the cart and makes any corrections. When the user clicks on the “Checkout” button, a form for entering data is displayed. He then enters his information and chooses the delivery address (e-mail address for online products or physical address for physical products). In this step, the buyer also chooses the payment method. Before completing the order, the user must agree to the TAC. After completing the order, the buyer receives a notification via e-mail about the receipt and confirmation of the order. If the buyer has chosen to pay by invoice, the invoice is automatically attached to the notification.
The buyer is responsible for the information provided during the order execution process. The provider is not responsible for possible delivery errors due to an incorrect address.
After the payment has been made (in the case of payment by credit card or PayPal) or received (in the case of payment via bank transaction), the buyer receives the invoice and e-products by e-mail. When the customer orders physical products, he receives the invoice to his e-mail address, which he provided at the time of the order, when we handed over his order to the postal services provider for delivery.
The contract (invoice) is stored electronically on the server for an indefinite period of time. The buyer has it in the attachment of the e-mail he received after we received his payment (in the case of e-products) or after we handed over his order to the postal provider for delivery (physical products). If for any reason the buyer does not receive the e-mail or deletes it by mistake, he can get his invoice by writing an e-mail to info@cookwithcards.com (where he states his first and last name so that we can find his order) and we will send him his resend the invoice to the corresponding e-mail address.
Method of payment
The provider allows the following payment methods:
- with a credit or payment card via the Stripe interface
- via PayPal to our merchant account
Payment information:
FINE, Publishing, Ltd.
Majaronova ulica 12,
1000 Ljubljana,
Slovenia
Tax number: SI63607077
IBAN: SI56 6100 0002 7857 680
BIC/SWIFT: HDELSI22
Prices
All prices of goods and services are in EUR. Approximate prices in other currencies, that are calculated based on the exchange rate of European Central Bank can be show throughout the website. VAT is not calculated in accordance with paragraph 1 of Article 94 ZDDV-1. Prices are valid at the time of placing the order and do not have a predetermined validity. The prices are valid in the case of payment using the specified payment methods, under the specified conditions. The provider reserves the right to change prices. Prices are also formed on the basis of special promotional offers, when introducing new items or promotional campaigns.
The purchase contract between the provider and the buyer is concluded the moment the provider confirms the order (the buyer receives an email with the subject “Order Confirmation”). From this moment, all prices and other conditions are fixed and apply to both the provider and the buyer.
Delivery
E-products
You will receive the ordered e-products of the provider cookwithcards.com no later than three days after the payment has been made via bank transfer (the payment must first be visible on the provider’s current account) and immediately after the payment has been made with a credit card or via PayPal account to the specified e-mail address. You will get e-products via the domain info@cookwithcards.com. If you do not see the product in your mailbox, please also check your spam folder and make sure that your mailbox is not full.
Delivery area for physical products
The ordered goods are shipped by Pošta Slovenije (Slovenian postal service) and handed over to their international partners. We deliver to addresses that can be selected at checkout. Products are shipped from our warehouse within 1-3 business days of receiving payment.
Delivery time
Delivery time varies according to the destination country and any transition countries, and terms of service of the national postal service that operates there.
A tracking number for your parcel will be provided to you.
Invoices
Upon payment and receipt of the goods, the buyer receives an invoice in electronic form. The buyer is obliged to check the correctness of the data before placing the order. We do not take into account objections made later regarding the correctness of the issued invoices.
Delivery costs
The buyer is informed about the delivery costs before completing the order. The provider reserves the right to change delivery prices. Prices are also formed on the basis of special promotional offers, when introducing new items or promotional campaigns.
Delivery price
For all domestic orders (within Slovenia), we charge delivery costs of 3.5 euros (VAT is included in this delivery price). For all international orders, we charge delivery costs of 10 euros (VAT is included in this delivery price).
FINE, Publishing, Ltd. can deviate from this rule for individual items and send the ordered item without shipping costs, which can be seen in the first step of the ordering process.
There are no additional costs when paying by pre-invoice/offer, with payment cards or via PayPal.
Re-delivery
In the case of an undelivered shipment, unsuccessful delivery due to an incorrectly entered or non-existent delivery address, for re-delivery it is necessary to settle the delivery cost specified in these terms and conditions.
Coupon codes and discounts
The coupon code or promotional code brings various advantages when purchasing through the cookwithcards.com online store. You can find the active code on the front page of the advertising message, in the e-mail from cookwithcards.com or in other media. The code brings various benefits, from various gifts to discounts and free shipping. Any code is always limited in time, and must be used within a limited specified period, otherwise it is invalid.
Using the coupon code:
- Choose the products you want to buy and put them in the cart.
- At checkout, enter the discount code in the “coupon code” box and click the “Apply coupon” button.
- Only one coupon code can be applied per purchase.
- When you enter a discount code, the value of the discount code is automatically deducted from the price of your order. There remains an amount that still needs to be settled.
The right to withdraw from the purchase, return the goods, refund the payment
In accordance with the Consumer Protection Act, the buyer has the right to notify the provider in writing within 14 days of accepting his order that he withdraws from the purchase, without having to give a reason for his decision. In this case, send the complaint in writing to the e-mail address info@cookwithcards.com, where in the subject of the message write “Complaint” and attach a completed form for withdrawing from the contract. In agreement with the buyer, the provider will prepare a credit note, exchange the goods as soon as possible or refund the purchase no later than 14 days after issuing the credit note and receiving the returned goods. The refund of the purchase price will be made to the payment method used for the purchase. The buyer must return the goods undamaged, in the original packaging and in the same quantity within 14 days of receiving the goods. The only cost charged to the buyer in connection with withdrawal from the contract is the cost of returning the goods.
The buyer does not have the right to withdraw from the purchase (and consequently return the goods) for goods which, due to their nature, are not suitable for return, which are perishable or which have already expired. (Article 43 ZVPot)
In accordance with Article 43 of the ZVPot, the buyer does not have the right to a refund when purchasing digital products that are not delivered on a tangible carrier.
Communication
We will be in contact with the buyer via means of remote communication.
Subscriptions to e-newsletters
By signing up for the e-news, the applicant agrees that the personal data provided when signing up for the e-news will be used or processed to send messages related to the provider’s business (promotions, news, advertising messages, campaigns, etc.) to his email address. This consent can be revoked in writing at any time by the subscriber to the e-news. Cancellation can be made upon receipt of the e-newsletter by clicking on the “unsubscribe” button located at the bottom of the e-mail or by sending a message to the e-mail address: info@cookwithcards.com
By signing up for the e-newsletter, you want to be informed about the news and promotions of cookwithcards.com.
Pictures and descriptions of products and services on the website
The provider undertakes to make every effort to ensure the correctness and accuracy of the data published on the website. In cases where even the provider does not know in advance about possible changes in the characteristics of the goods, the delivery date or the price, due to too rapid changes in the market, he undertakes to inform the buyer about the changes and enable him to withdraw from the order or exchange the ordered goods.
The provider has the option to withdraw from the contract with the customer only if an obvious error is found (Article 46 of the OZ). An obvious error is defined as the essential properties of the object and all mistakes which are considered decisive according to the customs of the traffic or according to the intention of the parties and which the provider would not have confirmed or entered into the contract if he had known about them. This also includes obvious pricing errors.
The merchant is not responsible for the consequences of the use of products purchased in the online store, which arise from use that does not comply with the instructions for use of these products. All content on the merchant’s website is informative and useful only as a source of general information and cannot replace consultation with an expert.
The merchant is not responsible for disruptions in the course of the service, which are the result of the behavior of the customer or the shipping service providers or the infrastructure used by the online store service. The merchant operates in accordance with the applicable legislation and takes care of customers at all times. In any disputes, he strives for an amicable solution. Any potential complaint can be addressed by the buyer to the published contacts.
The merchant always tries to provide appropriate image material, descriptions and instructions of the products. The buyer or user must read and follow the instructions attached to the specific product before use. Buyers can alert the merchant about possible errors at any time.
A factual flaw
A flaw is factual when:
- the product does not have the properties necessary for its normal use,
- the product does not have properties that are necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of,
- the product does not have properties and features that have been explicitly or tacitly agreed or prescribed,
- the seller has delivered an item that does not match the sample or model, unless the sample or model has been shown for informational purposes only.
How is the suitability of the item checked?
It is checked with another, faultless item of the same type, and at the same time with the manufacturer’s statements or indications on the item itself.
How to report a factual flaw?
The buyer must notify us of any real defect together with a precise description within the statutory deadline and at the same time allow us to inspect the item or by returning the product or with an unambiguous photo of the product (depending on the item, we inform the customer about this during the procedure itself).
A refund due to a material defect can be claimed if the defect becomes apparent within two years of receiving the goods. The buyer has two months from the discovery of the defect to inform the seller about it and to request the assertion of a material defect.
Form for reporting a factual flaw.
The right to assert a material defect in an item is more precisely regulated by the provisions of the Consumer Protection Act.
No Resale
You are not permitted to resell or otherwise use the Products for commercial purposes.
Complaints and disputes
The provider complies with applicable consumer protection legislation and makes every effort to fulfill its duty to establish an effective complaint handling system. Complaints can be submitted via the e-mail address info@cookwithcards.com. The appeal process is confidential.
We strive to resolve any disputes amicably. The provider is aware that a characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is the disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also a sufficient argument for the buyer not to initiate a dispute before the court. The provider strives to ensure that disputes do not arise, but if they do, they should be resolved amicably or with an out-of-court settlement. If this is really not possible, disputes are resolved by the court of actual jurisdiction in Ljubljana, Slovenia.
Out-of-court settlement of consumer disputes
In accordance with legal norms, we do not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes. The company, which, as a provider of goods and services, facilitates online trade in the territory of Slovenia, publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available to consumers at the link HERE .
The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.
